Sales and Refunds Policy

1. Sales Policy

All transactions conducted through our website, f5rugby.com, are final. We do not offer refunds for any products purchased. It is the responsibility of the customer to thoroughly review product details and ensure that the product meets their requirements before making a purchase.

Our sales process involves direct communication. Customers interested in purchasing products should contact us via the reserve link provided under each product in our online store. We will process each order individually, ensuring accurate handling and delivery. Should there be any changes to this process in the future, including modifications to how sales are managed or processed, we will update this Sales and Refunds Policy accordingly.

2. Services

2.1 Trainer Services

Our trainer services involve arranging meetings between individuals and qualified trainers. To initiate a meeting, individuals must contact us directly. Payment is made to us upon scheduling, and we then forward the payment to the respective trainer. All sales for trainer services are final. Refunds for trainer services are handled on an individual basis, and any requests for refunds must be submitted in writing and will be reviewed on a case-by-case basis.

2.2 Event Listings

For event promotion on our platform, clubs or individuals may pay us to feature their events. For paid events, attendees will pay us directly, and we will route the funds to the event organizers. All sales related to event listings are final. Refunds for event-related payments are processed on an individual basis, and any refund requests must be made in writing and will be assessed individually.

2.3 Player Recruitment

We provide a recruitment service where players can pay us to host and market their profiles to colleges and universities. Educational institutions pay us to access and review these profiles. All transactions related to player recruitment are final. Refunds are considered on a case-by-case basis, and refund requests must be submitted in writing. Each request will be reviewed individually to determine its validity.

3. Legal Disclaimers

By using our website and services, you acknowledge and agree that all sales are final and that refunds, if applicable, will be processed on an individual basis. We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes. Your continued use of our website and services constitutes your acceptance of any modifications to this policy.

4. Contact Us

If you have any questions or concerns regarding our products, services, or the Sales and Refunds Policy, please contact us at support@f5rugby.com. We are committed to providing you with prompt and effective assistance to address any inquiries or issues you may have.